Shipping policy
At Elenyth, we are committed to delivering your jewelry safely, efficiently, and on time. Please review our shipping policy below to understand how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is successfully confirmed.
Once your order has been processed, it is prepared for shipment and handed over to our shipping partners. During high-demand periods, promotions, or holidays, processing times may be slightly extended. In such cases, we appreciate your patience and understanding.
Please ensure that all shipping information provided at checkout is accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
Tracking information may take 24–72 hours to update after shipment. You can monitor your order’s progress at any time using the provided tracking details.
If you experience any issues with tracking updates, feel free to contact our support team for assistance.
Shipping Times
Estimated delivery times depend on your location and shipping method selected at checkout.
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Domestic Shipping: Typically delivered within 5–10 business days
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International Shipping: Typically delivered within 7–15 business days
Please note that delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your location, order value, and selected shipping option.
From time to time, we may offer free shipping promotions or discounted shipping rates. These offers will be clearly displayed on our website when available.
All applicable shipping charges are shown before you complete your purchase.
Shipping Exceptions
While we strive for timely delivery, the following situations may cause delays:
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Incorrect or incomplete shipping address
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Customs inspections or clearance delays
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Public holidays or peak seasons
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Courier service disruptions
We are not responsible for delays caused by customs authorities or courier services. However, we will always assist in tracking and resolving delivery issues where possible.
If an order is returned to us due to an incorrect address or failed delivery attempt, reshipping costs may apply.
International Shipping
We offer international shipping to selected countries. Availability, shipping rates, and delivery estimates are displayed at checkout.
Please note:
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International orders may be subject to customs duties, taxes, or import fees, which are determined by the destination country.
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These charges are the responsibility of the customer and are not included in the product price or shipping cost.
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We are not responsible for delays caused by customs processing.
Customers are encouraged to check their local customs regulations before placing an international order.
Need Assistance?
If you have any questions about shipping, delivery, or your order status, please contact us through our Contact Us page. Our support team is always happy to help.